Redefining the Digital Experience: Merging Salesforce Power with Titan Agility
Category: Digital Experience (DXP) / Business Strategy
Read Time: 6 Minutes
Introduction
We live in an era where “Digital Experience” (DX) is a buzzword thrown around in boardrooms. But what does it actually look like in practice? On Titanixforce, we explore Salesforce Digital Experiences, but the game changes when you layer Titan Web on top.
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Explore
Many businesses rush to buy Salesforce Experience Cloud (formerly Community Cloud) only to hit a wall: the cost of custom development.
The Limitation of Standard Salesforce Communities
Salesforce Experience Cloud is powerful, but it can be rigid. To change the pixel-perfect look and feel often requires expensive Lightning Web Component (LWC) developers.
- The Problem: You want a portal that looks exactly like your brand, not like a Salesforce template.
- The Solution: Titan Web allows us to build the front-end “skin” with a drag-and-drop interface, while Salesforce remains the back-end “brain.”
The Senior Implementer’s Blueprint for Portals
When I build a portal for a client using Titan DXP, I follow a three-step architecture that ensures security and usability.
1. Authentication: The Power of SmartV
You don’t always need expensive Salesforce Community Licenses for every user. Titan’s SmartV (Smart Validation) is a game-changer.
- It allows you to secure your portal against any object in Salesforce (Contact, Lead, or a Custom Object).
- The user enters their email, receives a 2-factor authentication code, and is logged in.
- Value: This allows you to scale a portal to thousands of users without the linear cost increase of Salesforce licenses.
2. Personalization: Dynamic Content Loading
Once logged in via SmartV, we use the Global Variables (discussed in our previous article) to load the user’s context.
- Example: “Welcome back, [First Name]. We see your last policy renewal was on [Date].”
- This data is fetched in real-time using a specific Get based on the logged-in user’s ID. It makes the portal feel alive and relevant.
3. Actionability: Read/Write vs. Read-Only
A portal that is read-only is just a brochure. The true power of Titan DXP is the ability to interact.
- Allow users to upload documents directly to Salesforce Files.
- Allow users to digitally sign contracts using Titan Sign integration.
- Allow users to edit their own records securely.
Why This Matters for Your Business
Clients don’t buy “software”; they buy “workflows.” By combining Salesforce’s robust CRM data with Titan’s flexible frontend, we create experiences that feel bespoke without the custom code price tag (and the custom code maintenance headache).
You are essentially getting the power of a custom-coded React or Angular app, with the speed of a No-Code builder, all fully integrated into Salesforce.
Conclusion
The future of DX is not code, it’s configuration. And the best configurations are built by those who understand the data structure underneath.
Ready to launch a portal that your customers will actually love using?
Don’t settle for generic templates. Contact Titanixforce to build a fully branded, Salesforce-integrated digital experience. Start Your Digital Transformation
